Frequently Asked Questions
FAQ
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Shipping and Returns
We currently ship to all provinces within Thailand and international.
Free shipping for delivery within Thailand.
The shipment requires 3-5 days to arrive. Delivery time might change depending on your location.
Yes, we do. To place an international order, please email us at [email protected] .Â
The standard international shipping fee is 17.00 USD. Additional charges may apply depending on the countries. All international sales are final – we are not able to accept returns at this time.
Your satisfaction is very important to us. If you have gotten a damaged or defected product, please contact us immediately with pictures at [email protected]Â
Once we have seen this, we will be able to help you for a replacement. Â
For refunds you may return product within 14 days of your purchase, provided that your product(s) must be unused, in the same condition that you received it, and in the original packaging. Â
Please Note: Only items purchased on heptaplus.com may be accepted for returns.
Product
Although allergic reactions to our skincare products are very rare, if you think you have suffered from an allergic reaction, please stop using the product.
It is possible to be allergic to anything including essential oils and other natural ingredients. If you suspect you have a sensitivity, we would recommend that
you test a small amount of any new product on the inside of your elbow. If you experience any redness or tingling you should return the product for a refund.
Yes, all our products are suitable for vegetarians.
Yes, we don’t use paraben in our products.
