Terms and Conditions of Service

Last updated: April 2, 2021

Welcome to the Hepta Plus online store hosted at heptaplus.com (“Store”). These are the terms
of Service ("Terms ") for your use of services, information, tools and features on the Store.
Hepta Plus offers the Store to you, the user, conditioned upon your acceptance of all terms,
conditions, policies and notices stated here.
By using this Website, you have unconditionally agreed to the terms and conditions for
the use of services. Whereby the Company reserves its right to use its sole discretion
for amending or changing the terms and conditions for the use of services. By continue
using this Website after changes to the terms and conditions for the use of services
have been published, it shall be deemed as the acceptance of such changes. You
represent and warrant that you are 20 years old or above, or if you are under 20 years
old but have obtained consent from your parents or guardian, you are legally entitled to
and capable to enter into an agreement and abide by the terms, conditions, obligations,
confirmation, representations and warranties as specified under the terms and
conditions for the use of services and to perform and proceed in accordance with the
terms and conditions for the use of services.
You cannot use this Website for any purpose which is unlawful and prohibited by the
terms and conditions for the use of services or induce any unlawful action or infringe the
rights of the Company or other persons, notwithstanding any other right or limitation
under the terms and conditions for the use of services.

Intellectual Property

This Website contains contents including texts, pictures and audios, drawings, features,
photographs, video clips, product descriptions and other information contained therein
(collectively referred to as “Contents”) and trademarks, service marks, and any other
marks contained in this Website. They are owned by the Company or person(s) granting
the right to the Company and/or agencies relating to the Company and protected as
copyrights and other forms of intellectual property rights under the laws of Thailand and
foreign laws and international conventions acceded by Thailand.

The Company is entitled or authorized to control the usage of the Contents. The
The company prohibits anyone from copying, modifying, storing, transmitting, plagiarizing,
publishing or undertaking any action resulting in the infringement of copyrights or
intellectual property rights without obtaining prior written consent from the Company.

Registration and Membership

To register for membership of this Website, you are required to fill in true and correct
information. Whereby, we allow the membership registration for one account only,
otherwise, we reserve the right to terminate user’s account without prior notice. You are
responsible for keeping your password and for any action taken under such password
or account.

In the event that you cannot remember your password or account, the Company will not
be responsible, whether directly or indirectly, for any losses or damages incurred as a
result of or in relation to the omission, negligence or default caused by you. If you are
aware that other person uses your account and password without your consent
regardless of the purpose, you must immediately inform the Company of such incident
so that the Company will cancel the order for products/services or any transaction
incurred from such incident. You can inform the Company via this Website or contact
[email protected]

When you create an account on this Website, you agree to receive certain
communications in relation to the use of this Website such as a request for reviewing of
products as well as our marketing e-mails e.g., newsletters. For additional information,
please refer to our privacy policy at https://heptaplus.com/privacy-policy/

Conditions of Sale

To order products, you can express an intention to purchase a product under the
following terms and conditions, subject to the availability of product in stock and
confirmation of purchase price.

To enter into an agreement with the Company, you must be at least 20 years old and
hold a valid credit or debit card issued by the bank acceptable to the Company or
possess a bank account which can be used for payment by wire transfer. The Company
reserves its right to reject any request from you. In the event that your purchase order
has been accepted, we will send you a confirmation e-mail. When making a purchase
order, you confirm that all the details provided to us are true and correct in all aspects,
and that you are authorized to use the provided bank account and/or credit or debit card
for making your purchase order and have sufficient amount of money to cover the cost
of the products. Whereby, the prices of all the products advertised are subject to any
changes.

(1) Agreement
When you make a purchase order, you will receive an e-mail to confirm the receipt of
your purchase order. This e-mail is for acknowledgement purpose only and shall not be
regarded as accepting your purchase order. An agreement between you and the
Company for the sale and purchase of the products will be made when your payment

has been approved by the Company and that we have debited the proceeds from your
credit or debit card or received the wire transfer of the purchase price.

(2) Pricing and Readiness of Services
The Company uses its endeavor to ensure that all details, descriptions and prices
displayed on this Website are correct, however, there might be any error. If we found
any error in relation to the price of your purchased products, we will immediately inform
you and allow you to reconfirm the purchase order at the correct price or cancel the
purchase order. If we cannot contact you, it shall be deemed that your purchase order is
cancelled. In the event that you have cancelled the purchase order but have already
paid for the products, you will be refunded in full amount. Whereby, the prices may
include value added tax, if required by law, and expenses incurred from the delivery of
products may be additionally charged. In such case, the additional expenses will be
explicitly displayed and specified in the “total expenses”.

The Website may contain typos or other errors or incorrectness and may not be
complete or up-to-date. We reserve the right to correct such errors, incorrectness or
omissions and reserve the right to change or update information at any time. We
reserve the right to reject any purchase order that you may have made based on
information of the products which may be inaccurate or incorrect, including, but not
limited to, errors, incorrectness or outdated information in relation to the pricing,
shipping, conditions for payment, or return policies.

(3) Payment
You can choose to pay for a product by wire transfer or by credit or debit card. In the
event that you make the payment by credit or debit card, upon receiving your purchase
order, we will proceed according to the standards with regard to the card to verify that it
contains sufficient amount to proceed with the transaction via the payment platform. The
products will be delivered once the verification is completed, and your card will be
debited once the purchase order has been accepted and the products have been
delivered.

(4) Confirmation of Purchase Order and Official Invoice
Once your purchase order has been confirmed, you will receive a confirmation e-mail
for such purchase order.

Policy for Cancellation of Purchase Order, Return
and Change of Products

(1) Policy for the Cancellation of Purchase Order
You can cancel the purchase order by informing the Company prior to the delivery of
the products.

In the event that you intend to cancel the purchase order, you can follow the steps for
the cancellation of the purchase order specified in the Website.

Once your payment has been made, you can no longer change or cancel such
purchase order.

(2) Policy for the Return and Change of Defected Products
If you have gotten a damaged or defected product, please contact us immediately with
pictures at [email protected]. Once we have seen this, we will be able to help you for
a replacement.

For refund you may return product within 14 days of your purchase, provided that your
product(s) must be unused or unopened, in the same condition that you received it, and
in the original packaging. All claims for the return of products must be submitted for
approval by email before sending product back to us. The shipping cost for return
product will be responsible by customer.

Damages to only the packaging box will not be regarded as damages which entitle you
to claim for replacement, as the Company cannot control the delivery/shipping by the
postal service or shipping companies.

Please Note: Only items purchased on heptaplus.com may be accepted for returns.

Your Comments and Scorings

You are responsible for messages, photographs, videos, images and other forms of
communications (collectively referred to as “Information”) that you post or transmit or
connect to when using of this Website. Such Information shall include comments,
scorings and information that you show to the public in your profile. In this regard, you
shall be the sole responsible person for your comments and scorings.

You represent that your Information does not infringe the intellectual property rights of
other person and you are the owner, authorized under the law and permitted to use your
Information. You should refrain from any action which causes your Information to be defamatory, false, misleading, infringing, disturbing, insulting, disdaining, threatening,

obscene, or unlawful, to which you will be subject to liability by yourself.
The Company will screen and review all Information posted on the Website and the
Company has the sole discretion whether to remove comments and scorings once they
are published.

Your comments and scorings of the products must be correct, accurate, true and
complete in all aspects, whereas you will not receive any remuneration from posting
comments and scorings.

Personal Data Protection

The collection, use and disclosure of any personal data by the Company in relation to
the use of this Website shall be in accordance with the terms specified in the privacy
policy of the Company. For additional information, please refer to
https://heptaplus.com/privacy-policy/

Limitation of Liability

The Company shall not be liable for any damages, including losses, damages or
expenses incurred, whether directly or indirectly, intentionally, accidentally or
consequentially, from your use of this Website or websites linking with this Website or
the restricted use of this Website by other person. In addition, the Company shall not be
liable for losses, damages or expenses incurred from the failure to use, errors,
omissions, delay in operation, defects, incompleteness, computer viruses, regardless of
whether or not the Company or agents of the Company have been informed prior to
such losses, damages or expenses.

The Company takes no responsibility for all liabilities with respect to defects or errors of
the products resulting from not following the instructions printed on the products,
misuses, modifications and/or wrongful uses of the products. It is recommended that
you should thoroughly read all labels and descriptions and the Company shall not be
liable for any intolerance or allergic reaction resulted from using the products.

Indemnity

You agree to indemnify, defend and compensate the Company, its directors, officers,
employees, consultants, agents and affiliates from any claim, liability for damages
and/or expense incurred by third-parties (including, but not limited to, legal fees) arising
from your use of this Website or your breach of the terms and conditions for the use of
services.

Governing Law and Jurisdiction

The terms and conditions for the use of services shall be governed by and construed in
accordance with the laws of Thailand. By visiting this Website, you agree that the laws
of Thailand, regardless of the principles of conflict of laws, shall govern these terms and
conditions for the use of services and any dispute which may arise between you and the
Company. The courts of Thailand shall have jurisdiction over any legal action or
proceedings against the Company arising from or in connection with any dispute
relating to these terms and conditions for the use of services, including disputes
between users of this Website.